Friends and Family Test Results

74% Very Good
17% Good
6% Neither good nor poor
2% Poor
2% Very poor
0% Don't Know

Patient feedback

Question:

The lady who took my call listened, was compassionate and efficient in that she called me back following triage with an appointment for me. At my appointment, (which was 15 minutes late) the doctor listened, examined and explained the tests I would be having. I am very satisfied with the outcome
Posted on: 27/07/2023

Very prompt response, even though a different doctor she knew about my history and had prepared before my appointment. I was taken seriously and not felt rushed so I had time to talk things through properly. She did a thorough examination and further investigation, gave me some reading material and generally made me feel like I'd done the right thing coming in rather than being a burden or waste of time or complaining. The reception staff are always absolutely lovely and I always appreciate their conversation with me. The nurses are always absolutely lovely and I really appreciate them and all the staff there. The econsult is easy to use and get responses in a timely way. I really feel lucky to have Falkland as my Drs surgery.
Posted on: 30/06/2023

I've always been very happy with the service provided
Posted on: 29/06/2023

Phone reception, very friendly receptionist put my request through to triage, received text with a face to face appointment, I saw Dr Duvall, who answered all my question and worries. Altogether a very pleasant experience.
Posted on: 29/06/2023

Quick response to my online query doctor was very knowledgeable and arrangedtests quickly
Posted on: 29/06/2023

Always had outstanding support particularly from Dr Redmond
Posted on: 29/06/2023

Dr Walters listened, she was both kind and empathetic. The trainee receptionist was cheerful and pleasant even though I presented a challenge with my ongoing requirements.
Posted on: 29/06/2023

Punctual, friendly and efficient service. Thank you.
Posted on: 27/06/2023

Dr. Berry was very helpful & understanding. Felt I was a person - not patient 79 on today's list ...............
Posted on: 27/06/2023

From the efficiency of the reception staff in making the appointment to the procedure for trigger finger carried out on time by Dr L Williams
Posted on: 27/06/2023

Friendly & efficient staff, especially Lucy (head nurse).
Posted on: 27/06/2023

I’ve always had amazing care and I able to get and appointment when needed
Posted on: 27/06/2023

Dr Lambert is such a considerate understanding & very supportive Dr. Always makes time for you & reassures you no matter what your circumstances are. Went above & beyond recently with my heart scare / anxiety & has helped me with further treatment such a lovely lady. Also Zoe the Nurse was so kind to me when having my ECG done while knowing I was so anxious & in pain another lovely lady.
Posted on: 25/06/2023

We are really impressed with the standard of care at the surgery. We have found all the staff (doctors, nurses, paramedics and reception staff) that we have met to be helpful, empathetic and professional.
Posted on: 24/06/2023

On time lovely nurse
Posted on: 24/06/2023

The doctor I saw was really approachable and made me feel at ease
Posted on: 24/06/2023

My recent GP appointment was an excellent experience, providing me with really valuable professional information. There we no delays to the timing of my appointment.
Posted on: 24/06/2023

Denise is very capable and kind and helpful. The 2 nurses with are very nice indeed.
Posted on: 23/06/2023

Phoned at 9.30, was seen by doctor at 11.30. No one was more surprised than me.
Posted on: 23/06/2023

Thorough and caring.
Posted on: 23/06/2023

Kind, didn't rush me and listened to my concerns. Thorough in their treatment.
Posted on: 23/06/2023

Personally I think that the drs and nurses are extremely kind so i would not hesitate
Posted on: 23/06/2023

Dr Hall was very informative and helpful with my concern. Felt happy with the outcome of the appointment.
Posted on: 23/06/2023

I got the assessment and advice I need for a non urgent request within two weeks. It was booked the same day as my request
Posted on: 23/06/2023

Easy to use online EConsult forms. Swift appoint offered
Posted on: 21/06/2023

It best describes my opinion
Posted on: 21/06/2023

Because of the care that was given .
Posted on: 21/06/2023

Excellent care from Lucy Hutchins, she was very good with my twins having their pre school vaccinations. She'd even messaged me before to suggest i bring a 2nd adult, so they could be done one at a time rather than being in the room together.
Posted on: 21/06/2023

Recent appointment was very good, but have experienced chronic difficulties with getting prescription approved to the pharmacy
Posted on: 21/06/2023

Always had a positive experience especially lately with more female GPs
Posted on: 21/06/2023

The doctors are always good and very helpful. It’s a very nice surgery. Would definitely recommend
Posted on: 21/06/2023

Every thing was thorough , efficient and friendly
Posted on: 21/06/2023

Generally mostly good treatment
Posted on: 21/06/2023

I had 2 appointments which were planned to allow time between one and the other by the receptionist. Called in on time for both the appointments so very smooth.
Posted on: 20/06/2023

I have been a patient at Falkland Surgery for 33 yrs. I have always found that the whole staff, doctors, paramedic, nurses and support staff have treated me with courtesy and respect. The treatment I have received has been excellent and I have marvelled at way they have worked through Covid and the shortage of doctors to maintain services.
Posted on: 20/06/2023

I'd heard all the stories about it being impossible to see a Doctor and probably delayed trying as a result. But when I did contact the Surgery I had an appointment the next day and have been treated really well.
Posted on: 19/06/2023

Nursing staff are consistently excellent
Posted on: 17/06/2023

Always helpful and flexible - especially with small children!
Posted on: 17/06/2023

Well looked after by the nurses
Posted on: 17/06/2023

The experience was excellent sorted my problem and very informative bye the doctor to explain the diagnosis
Posted on: 17/06/2023

6 week post natal check, lovely dr berry very helpful
Posted on: 17/06/2023

Nurse Zoe was really kind and patient with me and understanding that I was really anxious
Posted on: 17/06/2023

Staff are very good from doctors to receptionist and all involved
Posted on: 16/06/2023

It was great to have a HRT designated nurse at the practice, she was thorough, Helpful and understanding which is just what I needed.
Posted on: 15/06/2023

Surgery is absolutely amazing in comparison to old surgery.
Posted on: 15/06/2023

Good checks for mine & my babies health. I felt heard and respected.
Posted on: 15/06/2023

The nurse who administered our sons vaccine was amazing. She made the whole process very easy and put our son at ease.
Posted on: 15/06/2023

Dr Lambert went above and beyond to help me with my problem could not thank her enough she arranged for further treatment thanks to her
Posted on: 14/06/2023

Excellent, timely, thoughtful and precise care. Wonderful patient manner and able to give us the same day support and reassurance we required.
Posted on: 14/06/2023

Doctor Berry was so helpful and listened to me and got all my apps with the Hospital she is a very good Doctor
Posted on: 14/06/2023

The drs are very good and thorough. Pleasant area to sit and wait also. Overall I was pleased with the care i was given.
Posted on: 14/06/2023

I have been extremely impressed with the care we have received from Falklands. This is because, whenever I have contacted them in regards to a medical issue with my young child or myself I have received advice or treatment whether that is a phone call or an in-person appointment in an extremely prompt and knowledgeable manner. For example, recently my child had to spend a couple of nights in hospital however, it was thanks to Falklands for quickly seeing my child and picking up on the issue we were able to get this help.
Posted on: 14/06/2023

Dr redmond is a very good doctor she knows my history and i can always go to her and she will help no matter what it is
Posted on: 14/06/2023

I have always had excellent treatment
Posted on: 13/06/2023

Lovely doctors and staff..
Posted on: 13/06/2023

Doctors very friendly with helpful recommendations
Posted on: 13/06/2023

Never had any problems
Posted on: 13/06/2023

Prompt appointment & clear diagnosis from Dr.Williams
Posted on: 13/06/2023

I went for a blood test and the young lady who took my blood was excellent.
Posted on: 13/06/2023

I was very pleased with the menopause consultation provided by the specialist nurse, Denise. She had already read my notes, listened and discussed and I was very happy with her recommendations.
Posted on: 12/06/2023

Impressed with thoroughness and attention to detail.
Posted on: 11/06/2023

Dr Devall is brilliant dr would definitely recommend to friends and family
Posted on: 11/06/2023

Have been reasonably satisfied with how the practice has coped through Covid but would now like to be able to see my own doctor when I need an appointment and not one that the practice sets me up with. It is important for a patient to be able to develop a relationship with their GP and for the GP to really know and understand their patient.
Posted on: 11/06/2023

Falkland Surgery Team respond for people r mails and phones, take action straight away after online consultation. Team member will give explanation clear and sensible and will leave patient with hope that something will be provided for you. Ladies on the phone answer phone and are calm and kind. GP is very kind and always very helpful. I am with Falkland surgery from beginning also my son and husband and we are appreciative your hard work kindness correct decision smart decision and empathy to people who need you. Thank you very much
Posted on: 11/06/2023

How i was greated with a smile and made to feel i was been listened to.
Posted on: 11/06/2023

Excellent care was given to me ,I had this appointment arranged for the next day to check that everything was alright with my heart .Outcome was fine ,weather conditions at the moment aren’t good for heart failure and asthma due to feeling unwell
Posted on: 10/06/2023

I was seen on the day I rang the surgery and was referred to the TIA clinic for a telephone consultation straight away. The registrar put me on aspirin immediately. I was impressed by the speed of response and that my symptoms were diagnosed so effectively. Everyone at the surgery treated me sympathetically and effectively.
Posted on: 15/02/2023

Always been treated so well
Posted on: 06/12/2022

Prompt response to my medical concerns Friendly approachable doctor . Not hurried during our consultation.
Posted on: 06/12/2022