Reception and Enquiries

Reception and Enquiries

How can we help you?

Can’t find what you’re looking for?

Treatment Room

Treatment Room

Lets see what we can do…

Get immediate help with minor illnesses and injuries:

Pharmacists can also advise on minor illnesses and injuries:

Alternatively you can visit your nearest Minor Injury Unit:

West Berkshire Community Hospital
London Rd
Benham Hill
Thatcham RG18 3AS
Tel: 01635 273300
Open 8am – 10pm, 7 days a week
Reading Walk-In Health Centre
1st Floor
103 Broad St Mall
Reading RG1 7QA
Tel: 0118 902 8300
Open 8am – 8pm, 7 days a week
Great Western Hospital
Marlborough Rd
Swindon SN3 6BB
Tel: 01793 604020
Open 24 hours

If you wish to get advice or see a Nurse or Doctor, please visit our Consulting Room.

Consulting room

Consulting room

How can we help you?

For Health reviews, including Asthma reviews and Smoking cessation please visit our Long Term Conditions room.

Speak to someone now – Call NHS 111.

Call 111

Call 111 at any time, 24 hours a day. You will speak to NHS professional staff who will help guide you on any medical issue.
Calls are free from landlines and mobiles. 111
Get fast help from a Pharmacist for various conditions such as minor cuts, sprains, aches, colds, headaches, rashes, cystitis.

Visit a Pharmacist

  • No appointment necessary
  • Many pharmacists have a confidential area
  • Open till late and at weekends
See a Nurse about various conditions such as vaccinations, travel advice, family planning, chronic disease management, blood pressure.

Contact a Nurse

Book an appointment on the phone01635 279972
Get medical advice and treatment from a Doctor.

Contact a Doctor

Visit a Minor Injuries Unit for minor burns, cuts, sports injuries, bites and bruises, minor dislocations etc.

Visit a Minor Injuries Unit

  • No appointment necessary
  • Quick access to medical help
  • Open till late and at weekends

Travel Room

Travel Room

How can we help you?

Vaccinations, medication and travel advice

Travel Assessment

Our nurses are able to give comprehensive advice on the injections and possible healthcare you may need.

It is important to make an initial appointment as early as possible – at least 6-8 weeks before you travel as a second appointment may be required with the nurse to actually receive the vaccinations.

Please download a copy of our Travel Assessment form and bring in to Reception.

Do you need vaccinations?

Before you travel, it’s important to find out whether you will need vaccinations for the country you’re visiting. The following websites will help you.

Also visit

Wellbeing Centre

Wellbeing Centre

Lets see what we can do…

Carers

Carer's Registration

It is important that we know if you are a carer so that we can make sure you receive information, services and the help that is available. If you are a carer please complete our form.

Register a Carer

Care Choices

Information about finding care and support for adults and elderly relatives.

Find out more

State of Caring Survey 2019

The State of Caring Survey is the UK’s most comprehensive research into the lives and experience of carers. Last year it was completed by over 7000 carers.

We need your evidence to push carers up the agenda for policy makers and to campaign for recognition and change. In the next year we want to bring your voice and experience to the heart of decisions.

Take the Survey

Carers Hub

Carers Trust provides a range of support and services which can be accessed via the Carers Hub – funded by Reading Borough Council, West Berkshire Council, North & West Reading CCG, South Reading CCG and Newbury & District CCG.

Telephone: 0118 324 7333

Find out more

Carers UK

Carers UK are here to make sure that no matter how complicated your query or your experience, you don’t have to care alone.

Find out more

Getting Informed

First steps to finding care and support for older people.

Find out more

Disabilities and Special Needs

SEND Local Offer

The Local Offer sets out provision which is available for children and young people with Special Educational Needs and Disabilities (SEND), aged 0 to 25, including education, health and social care services.

Website: SEND – Special Education Needs and Disabilities 

Cancer Screening

Cervical Cancer Screening

A cervical screening test (previously known as a smear test) is a method of detecting abnormal cells on the cervix.

Find out more

Breast Cancer Screening

About 1 in 8 women in the UK are diagnosed with breast cancer during their lifetime. Breast screening aims to find breast cancers early.

Find out more

Child Health

Mental Wellbeing - West Berks Council

West Berkshire Council have produced a parent’s guide for mental health and wellbeing, which includes sources of local support, advice and services for parents and carers of children and young people.

Find out more

West Berkshire LSCB

The West Berkshire Local Safeguarding Children Board is there to ensure that everyone is working together towards the safety and wellbeing of children and young people. It is independently chaired and consists of senior representatives of all the principal agencies and organisations working together to safeguard and promote the welfare of children and young people in West Berkshire.

Website: www.westberkslscb.org.uk

Mental Health problems in Children and Young People

Looking after a child or young person who has emotional or mental health problems can be very hard. This leaflet offer guidance on how to best support your child and there to find further advice and help with their mental health.

Guidance leaflet for Parents and Carers

The Berkshire Child Health App

A new app has been created with advice on a wide range of common childhood illnesses.

Download on: Apple Android

Information poster

Parent’s Guide to common childhood illnesses and well-being

Slapped Cheek Syndrome

Slapped cheek syndrome is a viral infection that’s most common in children, It usually causes a bright red rash to develop on the cheeks.

Find out more

Fever in Children

A fever is a high temperature. As a general rule, in children, a temperature of over 37.5C (99.5F) is a fever.

Find out more

Chicken Pox

Chickenpox is a mild and common childhood illness that most children catch at some point.

Find out more

Hand Foot and Mouth Disease

Hand, foot and mouth disease is a viral infection that can affect young children.

Find out more

Headlice

Head lice are tiny insects that live in human hair. They’re particularly common in children.

Find out more

Further information

From warts and measles to chickenpox and tonsillitis, find out how to recognise some of the most common childhood conditions

NHS Choices – Childhood Illness

Drugs and Alcohol

One You Drinks Tracker - Mobile App

Drinking a bit too much can sneak up on you. Our free drinks tracker app makes it easy to keep an eye on the booze and take control with daily tips and feedback.

Download on the Apple App Store

Download on the Android App Store

The Edge Berkshire

The Edge offers a non-judgemental and confidential service for young people up to the age of 18, who have drug or alcohol concerns, living in West Berkshire. The Edge is a really friendly environment where young people can feel relaxed and safe. The Edge is in Newbury town centre, but a worker can see young people at school, home or anywhere else they feel comfortable.

Website: http://info.westberks.gov.uk/edge

Talk to Frank

If you have a problem with drugs Talk to Frank for friendly, confidential drugs advice.

0800 123 6600

Talk online

Local drug and alcohol addiction services

Swanswell is a national alcohol and drug charity that helps people change and be happy.

Find services now

Drinkline

If you’re worried about your own or someone else’s drinking, you can call this free helpline, in complete confidence.

0300 123 1110

Further information

For more information about the benefits of drinking less, top tips and more visit NHS Choices – Drinking and Alcohol

Alternatively, for more information on how drug misuse can be harmful to your health visit NHS Choices – The Effects of Drugs

Keeping Healthy

Continence Service

A local service of specialist Continence nurses and advisors who offer individuals, 18 years and over, with bladder and bowel problems assessment, treatment, advice and support.

Telephone: 01489 587436

Website: www.southernhealth.nhs.uk

Physiotherapy

Joint Pain? Muscle Pain? Trapped Nerve? Why not see an Extended Scope Physiotherapist?!

Telephone: 01635 868006

Website: www.burdwoodsurgery.nhs.uk 

Speak to a receptionist

Well Woman Checks

Cervical smears for the early detection of cancer and also instruction in the examination of the breasts are carried out by the practice nurse.

Healthwatch West Berkshire

Stay in control of your health, wellbeing and get the right care for you and your family right when you need it.

Find out more

Berkshire Health Care

Advice, support, assessment, treatment and therapies to support adults who have diagnosed learning disabilities.

Find out more

West Berkshire Council

Health and wellbeing for older people.

Find out more

Memories Cafe

Come along to the new Memories Café at Winchcombe Place. This is open to anyone who has dementia or their family members and carers and all are welcome to enjoy coffee and cake in a friendly and relaxed setting.

Find out more

One You

Health and lifestyle tips for modern living, all in one place.

Find out more

Maternity

West Berkshire Community Breastfeeding Support

Breast Feeding Drop in’s in West Berkshire – we welcome fully or partly breast feeding mothers. Referrals can be made antenatally and postnatally from
your midwife or health visitor, or call us directly yourself.

Telephone: 0118 945 6157

Email: joanne.roberts@westberks.gov.uk

Drop-in Schedule

Postnatal Support Group

This group is for mothers to connect with other mothers for support. The group provides information, support and tools to make you feel like you again.

Telephone: 01635 760310

Email: office@home-startwb.co.uk

Read More

Royal Berks - Maternity Information

A library of information leaflets on pregnancy, tests and scans, labour and childbirth and more.

Read more

Planning your Pregnancy

If you’re planning on getting pregnant, you can improve your chances of conceiving and having a successful pregnancy.

Follow these steps

Further information

Whatever you want to know about getting pregnant, being pregnant or caring for your new baby, you should find it here – NHS Choices – Your Pregnancy & Baby Guide

Mental Health

Emotional Wellbeing West Berkshire

A guide to local Mental Health Services.

View the leaflet

Check out the online hub of information for more useful support, guidance, apps and more.

Find out more

Talking Therapies Berkshire

A friendly and approachable service that helps people with problems such as anxiety, depression, stress and phobias.

Find out more

Samaritans

If something is troubling you, call Samaritans free, 24 hours a day 365 days a year.

116 123

Find out more

Mind

Information and Support for all mental health issues. Mind Infoline

0300 123 3393

Find out more

Rethink

Help, information and support for all those affected by mental illness.

Find out more

Further information

For more information about mental health, ways to cope with it and more visit

NHS Choices – Mental Health

One You – Felling stressed?

Memories Cafe

Come along to the new Memories Café at Winchcombe Place. This is open to anyone who has dementia or their family members and carers and all are welcome to enjoy coffee and cake in a friendly and relaxed setting.

Find out more

Open for Hope - improving mental health and wellbeing across Berkshire

A volunteer led group whose aims are to combat isolation, loneliness and improve mental wellbeing. Held at Memorial Hall, Tudor Court, Brownsfield Road, Thatcham RG18 3HB from 1.00pm – 4.00pm on Tuesdays. Contact Jackie Wilkinson, Coordinator, on 07391194102 or sec.wbiln@gmail.com

Little Blue Book of Sunshine

Teenagers across Berkshire West are getting help and tips on dealing with mental health problems from a ‘Little Blue Book of Sunshine’.

The book, which has been commissioned by the Berkshire West Clinical Commissioning Groups, has been delivered to every secondary school in Reading, Wokingham and West Berkshire for pupils aged 14 and above to keep and refer to whenever they are feeling blue.

Download a copy

Recovery in Mind

Recovery in Mind is a social enterprise set up by Angela Ryan, an ex patient, who recognised the need for a Recovery College in West Berkshire. A Recovery College runs peer-led education courses and training programmes for people who suffer with mental health problems.

Website: www.recoveryinmind2016.com

Mental Wellbeing - West Berks Council

West Berkshire Council have produced a parent’s guide for mental health and wellbeing, which includes sources of local support, advice and services for parents and carers of children and young people.

Find out more

Mental Health problems in Children and Young People

Looking after a child or young person who has emotional or mental health problems can be very hard. This leaflet offer guidance on how to best support your child and there to find further advice and help with their mental health.

Guidance leaflet for Parents and Carers

Sport in Mind Berkshire West

Sport in Mind is an independent Berkshire mental health sports charity (unaffiliated to Mind) founded in 2011. Its aim is to use sport and physical activity to help aid the recovery of people experiencing a wide range of mental health problems by promoting mental wellbeing, improving physical health and combating social isolation. Find out more

Berkshire West Activities Timetable

Free indoor Tennis sessions for Mental Wellbeing

Minor Injuries

West Berkshire Community Hospital

01635 273508

Find out more

Reading Walk-in Health Centre

Offering a range of GP’s, practice nurses, emergency care practitioners and healthcare staff with no registration or appointment needed.

Find out more

Westcall Out of Hours GP Service

If you need treatment that requires urgent attention and cannot wait until your own GP surgery is open.

Find out more

Patient Engagement

Your Health Matters - May 16 2019

Check out the new West Berkshire Directory – the free on line guide has information, advice and support that’s available across the district for adults, families and children. West Berkshire – a great to place to live with great amenities. Do you know whats on offer for you and your family?

Read the full article here.

Sexual Health

Safe Sex Berkshire

The home for sexual health information, support and advice in Berkshire.

Website: www.safesexberkshire.nhs.uk

The Edge West Berkshire

Chlamydia screening and general sexual health advice for under 25’s.

01635 582002

The Florey walk-in clinic

Sexual Health clinics are available at the Florey Unit of the Royal Berks Hospital.

0118 322 7202

Find out more

Family Planning Association

They are a sexual health charity. They give straightforward information and support on sexual health, sex and relationships to everyone in the UK.

Find out more

Brook

Brook provides free and confidential sexual health and wellbeing services for nearly 250,000 young people UK-wide, each year.

Get advice now

Sexual Health Help Line

The Family Planning Association Sexual health help line can give you confidential information and advice

0845 122 8690

Further information

For more information about Sexual Health topics including a contraception guide visit NHS Choices – Sexual Health

Social Care

West Berks Council Social Care Advice

Helping you understand your social care options. Find out more

Stop Smoking

Smoke Free Life Berkshire

The free NHS Stop Smoking Service, serves Newbury, Thatcham, Wokingham, Reading, Theale, Mortimer, Pangbourne, Hungerford, Lambourn, Slough, Windsor, Ascot, Maidenhead and Bracknell.

Find out more

NHS Smokefree - Mobile App

The Smokefree app can help you stop smoking by providing daily support and motivation. If you stay smokefree for the 4-week programme you’re up to five times more likely to stay quit for good.

Download on the Apple App Store

Download on the Android App Store

Get Support Now

Choose from an app, Quit Kit, email, SMS and face-to-face guidance.

Sign up now

Further information

For more information about the benefits of stopping smoking, top tips and more visit

NHS Choices – Stop Smoking

One You – Thinking of quitting?

Weight Management

Eat4Health

The free weight management program serving West Berkshire.

Find out more

Free Eat4Health courses are now running in West Berkshire. Find out more and self-refer on their website.

Find courses near you

One You Couch to 5K - Mobile App

The Couch to 5K app has been designed to get you off the couch and running in just 9 weeks. Grab your trainers, download the app and follow the step-by-step instructions.

Download on the Apple App Store

Download on the Android App Store

Weight Watchers

Meetings, Online or a little bit of both. We’ve got options and support, whatever your lifestyle.

Find out more

Slimming World

You’ll find delicious recipe and menu ideas at your local group, along with all the help you need to get started and reach your target weight.

Find out more

Want to get more active

Get help and advice from NHS Choices including 10 Minute workouts, 12 week fitness plan, running & cycling for beginners and much more.

Get help now

One You Easy Meals - Mobile App

The free Easy Meals app is a great way to eat foods that are healthier for you. You’ll find delicious, easy meal ideas to help get you going if you’re ever short of inspiration.

Download on the Apple App Store

Download on the Android App Store

Get started on the nhs 12 Week Weight Loss Plan

The plan is designed to help you lose weight and keep it off.

Get started now

Am I a Healthy Weight

Calculation your BMI using this NHS Choices Tools

Further information

For more information about the benefits of losing weight, top tips and more visit

NHS Choices – Weight Loss

One You – How healthy is your food?

One You – How much have you moved today?

Services Close to Your Surgery

Renew Burdwood

Renew Burdwood is a quiet shared space where it’s OK not to be OK. It happens every Monday from 9:30am to 12:00pm at the Thatcham Baptist Church, Cornerstones Room.

For more information contact Anne Carter on 01635 867054 or by email at renewburdwood@thatchambaptist.org.uk

Community Services

Physiotherapy

Joint Pain? Muscle Pain? Trapped Nerve? Why not see an Extended Scope Physiotherapist?!

Telephone: 01635 868006

Website: www.burdwoodsurgery.nhs.uk 

Speak to a receptionist

West Berkshire Directory

Your one-stop shop for help and support in West Berkshire.

directory.westberks.gov.uk

Parents Mental Health Guide

Being a parent is not always an easy task, however it can be so rewarding to see your child thrive and grow. To ensure that your child has the best opportunities it is vital for you both to understand mental wellbeing and the impacts of mental health stigma.

View the Guide

seAp

seAp is an independent charity that provides free independent and confidential advocacy services. They provide independent advocacy services to help resolve issues or concerns you may have about your health and wellbeing or your health and social care services.

Website: www.seap.org.uk

West Berkshire Therapy Centre

Working in conjunction with the West Berkshire Therapy Centre we are proud to present to you the opportunity to use this wonderful facility for up to 7 sessions free of charge, including your introductory assessment session. After that it is asked that a voluntary donation is made on each visit. It is a great way to get fit, stay fit and meet new friends. If you would like to find out more please take a look at the website below or contact Charlie.

Telephone:  07599 261272

Email: Alain.wilkes@ypwd.info

May 2019 Activity Schedule

MIND - Autism Spectrum Disorder Support

Mind have created a toolkit for mental health service to help support people on the Autism Spectrum.

Read more

Alzheimer's Society - Side by Side

Whether you’re a movie buff or a morning jogger, our Side by Side service is here to help you keep on doing the things you love – and try new things too.

Telephone: 01189 596482

Email: sidebysideberkshire@alzheimers.org.uk

Gardening for the Brain - Ufton Nervet

Do you or someone you care for have a diagnosis or Dementia?

Come and join us for some gardening and nature related activities. Gardening for the Brain is for people with dementia and their carers enabling them to express themselves, have fun and socialise with others in a similar situation.

Read more

Telephone: 01628 626331

Email: berkshire@alzheimers.org.uk

Building Communities Together Partnership

View the February 2019 Newsletter

Sport In Mind - Berkshire West

The UK charity that uses sport and exercise to help aid the recovery of people experiencing mental health problems.

Website: www.sportinmind.org

Berkshire West Timetable of Sessions

Thatcham Support Group

A new and informal support group for anyone having or had treatment for any cancer and their family, friends and carers.

Meetings every Thursday from 10.30am – 11.30am at Parish Hall, Thatcham.

Find out more

Telephone: Aileen 07702 289473 or Jane 07887 525058

Stress Less Talking Therapies

Stress Less Workshops are a four session weekly evening class. The workshops will empower you to manage your feelings of stress and become your own therapist.

Website: www.talkingtherapies.berkshire.nhs.uk

Postnatal Depression Support Group

Did you know that 1 in 8 women face depression and anxiety symptoms during pregnancy and up to 2 years after having a baby? You are not alone! This group is for mothers to connect with other mothers for support. The group provides information, support and tools to make you feel like you again. See below for more information and to register for the group.

Newbury- Tuesdays 10.30-12.30pm
Thatcham- Thursdays 10.30-12.30pm

Telephone: 01635 760310

email: office@home-startwb.co.uk

Provided by Home Start, support and friendship for families in West Berkshire.

Frontotemporal Dementia (FTD) Support

Younger People with Dementia in Berkshire are planning to offer local regional support groups for people with FTD and their families, friends and healthcare professionals, in partnership with University College London. If you live in Berkshire or any neighbouring counties and would like to join us in shaping this new initiative, please join us on 8th May 2019 from 3pm – 5pm at:

YPWD (Berks)
First Floor
Unit 9 Indigo House
Fishponds Road
Wokingham
Berks RG41 2GY

Telephone: 0118 207 2880

Email: contact@ypwd.info

Turning West Berks Purple

We are turning West Berks purple to raise awareness of Fibromyalgia, CFS and M.E on the 10th till 12th May 2019

Read our Leaflet on Fibromyalgia Awareness

Fibromyalgia Action UK is a registered charity run primarily by unpaid volunteers. The majority of volunteers are also fibromyalgia sufferers who work extremely hard, despite their condition, in order to forward the cause of fibromyalgia.  FMA UK was established in order to provide information and support to sufferers and their families. In addition, the Association provides medical information for professionals and operates a national helpline.

Telephone: 0300 999 3333

Website: www.fmauk.org.uk

 

FGM Support

If you have had FGM/C and have health problems, you can access help at the Rose Centre, Reading.

MASH
Reading Tel: 0118 937 3641
West Berkshire Tel: 01635 503 090
Wokingham Tel: 0118 908 8002

Berkshire Women’s Aid: 0118 950 4003

Oxford Rose Clinic, specialist clinic for FGM survivors: 07767 671 406

Childline: 0800 11 11

NSPCC: 0800 028 3550

The Rose Centre, Reading Specialist advice and support hub for FGM survivors
Tel: 07903 675 676

Police: 999

www.oxfordagainstcutting.org

Learn to Play Chess

Free 10 weeks course beginning 26th March – Tuesday 15:30-16:30 at Newbury Library

Telephone: 01344 45400

Email: jonll58@btinternet.com

a2dominion

Helps all victims of domestic abuse in West Berkshire, even if you are not currently in a relationship with your abuser.

Find out more

Telephone: 0800 731 0055

Email: das@a2dominion.co.uk

Berkshire Grandparents

Berkshire Grandparents is a safe supportive space for grandparents and close family memebers, who have little or no contact with their grandchildren due to difficult family situations. They meet on the 2nd Thursday of the Month at St Nicolas Meeting House, West Mills, Newbury.

Telephone: 07444 800 658

Email: contact@berkshiregrandparents.org

Website: www.berkshiregrandparents.org

Dementia Friendly Film Screenings at the Corn Exchange

The Corn Exchange are piloting two dementia friendly film screenings this year. Dementia Friendly Screenings are designed to meet the needs of people living with dementia, their carers and families.

Website: cornexchangenew.com

West Berkshire Community Breastfeeding Support

Breast Feeding Drop in’s in West Berkshire – we welcome fully or partly breast feeding mothers. Referrals can be made antenatally and postnatally from
your midwife or health visitor, or call us directly yourself.

Telephone: 0118 945 6157

Email: joanne.roberts@westberks.gov.uk

Drop-in Schedule

Dementia Questionnaire

This questionnaire has been created to assess services available to people living with dementia in our local communities. Your answers will help us to understand how effective services are, what kind of difference they’re making, and how we can improve them.

Please download, print and complete the form and hand it in to our Reception.

Fellas

Fellas has been described as ‘a grown man’s youth group’, running every Tuesday between 12-3pm. Read more…

Fibromyalgia/CFS Questionnaire

The number of young adults diagnosed with fibromyalgia (FM), a condition which causes widespread pain and fatigue and loss of productivity, is steadily rising. We wish to survey amongst local practices and the West Berkshire area.

Please download, print and complete our questionnaire and hand in to Reception.

Fibromyalgia Support Group

Do you have fibromyalgia? If yes, join our support group:

West Berkshire Community Hospital
London Rd
Benham Hill
Thatcham RG18 3AS

From 2 – 4pm

2019 meeting dates:

4th March
1st April
10th June
1st July
7th October
2nd December

Email: westberks.fibromyalgia@gmail.com

Telephone: 07789 708072 (weekdays only 10am – 8pm)

West Berkshire Vision for 2016

The West Berkshire Council is developing its local plan and Vision for 2036.

There is currently a consultation on what this Vision of our area will look like in 2036 and it will influence the plans and direction of travel of policies for the council, which will impact on us as local GPs, our population and of course those of us who live in the area.

Read more

Mental Health Support Directory for Children and Young People

A wealth of information for children and young person’s emotional wellbeing and mental health support in Berkshire West.

Read more

Health Review and Assessment Clinic

Prescriptions and medicines centre

Administration Office

Administration Office

How can we help you?

Can’t find what you’re looking for?