Change to appointments system- 23rd January

Overall, the system of requesting a GP appointment is not changing and can be done via eConsult (which asks a number of important questions about your symptom to help us prioritise your care and collect information about your symptomS which your GP would be asking you anyway); or via the telephone, where you will still be asked some key information about your problem or symptom. One big advantage of this change is that if you do use the telephone, we will register your request for an appointment and allocate accordingly, without having to keep on calling us back.

Please familiarise yourself with the below information on what may be appropriate for self care or pharmacy care instead of contacting the GP. 

How to book an appointment

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

Pharmacy Logo

Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Visit a Minor Injuries Unit

No appointment necessary

  • No appointment necessary
  • Quick access to medical help
  • Open till late and at weekends

West Berkshire Community Hospital

Reading Walk-In Health Centre

Find more Local Minor Injury services

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

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Urgent GP Appointments (same day)

I have an URGENT health concern requiring on the day attention

If you need to be seen that day please contact us as soon as possible as there are limited 'book on the day' slots available.

If you need an urgent appointment in the morning you will be offered an appointment with one of the duty doctors, however this may not be your regular GP.

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Routine GP Appointments (1 - 4 weeks)

I have a non-urgent problem and can wait 1 to 4 weeks to be seen.

Ways to book:

  1. Book via eConsult
  2. Or telephone during normal opening hours

Opening & Closing Hours