Welcome

Falkland Surgery is dedicated to providing the best possible care to our patients and community.

Currently we have eight partners, who work between 5-8 sessions. We have a wide variety of expertise within the practice with partners having well established interests in Palliative Care and Diabetes, Commissioning, Minor Surgery and Family Planning.

CQC Statement of Purpose


We would like to hear your views on our new appointment system. Please take our Friends and Family Test Survey


For all appointments, advice, and visit requests : 01635 279972

24 hour Appointment Cancellation Line: 01635 279975

To book blood tests online at West Berks  Community Hospital use this link or ring 01635 273343

For dental problems ring your dentist or NHS 111 and for medication advice speak to your pharmacist

CQC Inspection 2015

Having been inspected in June 2015 we have now been given our report.  We are delighted that we have been assessed as providing good care in all areas.  We are particularly proud that we were assessed as good in every single dimension, with no gaps (except we hadn’t had a documented fire drill recently!)

The full report can be found here, although some older versions of Internet Explorer don’t display the widget correctly!

http://www.cqc.org.uk/provider/1-199752626/services

27/7/2015 Service interruption

Unfortunately the Sports Club contractors working outside have “put a spade” through our electrical supplies this afternoon.  Whilst urgently trying to restore power and phones we advise you to call 111 if you need medical advice today.  Apologies for this occurrence outside of our control.

Update 10pm

We lost all power and phones through the afternoon, and apologise for the interruption of service.  However power etc is now restored and hope there will not be further disruption as a result.

Road Disruption July and August 2015

Due to the building of the David Lloyd Club next to the surgery there will be disruption to the road (for their services).  We are told this will be 13-23 July for gas and 27 July to 6 August for water.

We have been told they will minimise disruption but please allow a little extra travel time and consider alternatives to the car (such as walking or cycling) or the surgery bus.

Message from NHS Berkshire Health Network


www.childhealthberkshirewest.nhs.uk

A guide for parents and carers of children under five.

Children may seem unwell for a variety of reasons and sometimes all you need is some medical advice to help you to decide what care is best for them.

The Berkshire West Clinical Commissioning Groups have commissioned www.childhealthberkshirewest.nhs.uk – a website that puts the right information at your fingertips.

It is easy to use and available in the four languages most used in Berkshire West; English, Urdu, Polish and Punjabi. The website offers onscreen advice to navigate the most common childhood illnesses most likely to affect a child under five. There is also an audio assistant in both English and Polish.

So, if you’ve ever been awake in the middle of the night with a sick child and not sure what the matter is, or you recognise your child’s symptoms and just want some reassurance that you are providing the right care, then go to the Berkshire West Common Childhood Illnesses website for immediate advice.

Click the image below and take look…, you’ll be glad you did!

Revised Patient Access Survey

As many of you will know we revised our appointment system after Easter 2015 in the light of previous feedback, and in consultation with our GPs, Staff, and especially you, our patients.

In particular you wanted appointments either on the day or within 2 days, or to a lesser extent up to 2 weeks ahead.  We knew calling back to make an appointment was particularly frustrating, and accessibility to see your own doctor was high on both yours and our agenda.

We are currently auditing the system internally to find out how to improve things further but your feedback is especially helpful.  In essence the results of  the “Friends and Family” Survey showed 75% neutral, positive or strongly positive about their experience, with less than 1 in 4 patients who would not recommend us.  We are very pleased with this improvement but know there is a long way to go to meet the demand to see us as we know supply and demand is our biggest challenge.

We will keep you abreast of further feedback and changes as a result of this survey and our internal audits.

These are the detailed results  Friends_and_Family_-_Falkland_Surgery_April_2015

CQC visit

The CQC (Care Quality Commission) has announced it will be visiting us on Tuesday 23rd June.  The CQC inspects all GP practices (and hospitals/other NHS providers) to ensure we meet standards of care for our patients.  This is our second inspection and is a “routine” type rather than for any specific concerns.

They will inspect our premises, processes and protocols, as well as talking to staff and patients.  They may be in the waiting room and may ask to speak to some of you about your experiences.  We hope there will be minimal disruption to our services on the day.

Dementia Care Advisors

These are really useful contacts and advocates for dementia patients and carers, for concerns, point of contact and specialist information on how to access care/voluntary sectory support and a link in to carer and patient groups for social support.

The contact details for our Dementia Care Adviser is

Kim Westall 01635 500869
kim.westall@alzheimers.org.uk<mailto:kim.westall@alzheimers.org.uk>

For young dementia patients it is

Gill Stokes 0118 969 1204 or 07919396 355 Gill.stokes@wokingham.gov.uk<mailto:Gill.stokes@wokingham.gov.uk>

NHS Healthchecks

Find out more here

http://www.nhs.uk/ServiceDirectories/Pages/GenericServiceDetails.aspx?id=4232506

 

This link and all connections we have are broken at the moment, We will update the link ASAP  (16/6/2015)

For General Information in the meantime look at this page

http://www.nhs.uk/Conditions/nhs-health-check/Pages/NHS-Health-Check.aspx

PPG Report

This is the report for the PPG for 2014-15

K81017 PPG Report

Privacy Screens at Reception

Following feedback from patients we understood that there were concerns about privacy at reception.  You will now find we have installed two glass screens providing enhanced privacy.  Please respect the person in front of you by keeping a suitable distance back until they have finished.

However there may be time when you want more privacy and we have a room next to reception to use if you want to speak totally privately.

We “designed privacy in”, at the time we built the surgery so unlike many surgeries we put all our daytime phone lines upstairs and away from the front desk and ensured consulting rooms are separated from the waiting room by the corridor.  This is a further step forward.