Falkland Surgery is dedicated to providing the best possible care to our patients and community.
Currently we have eight partners, who work between 5-8 sessions. We have a wide variety of expertise within the practice with partners having well established interests in Palliative Care and Diabetes, Commissioning, Minor Surgery and Family Planning.
We would like to hear your views on our new appointment system. Please take our Friends and Family Test Survey
For all appointments, advice, and visit requests : 01635 279972
24 hour Appointment Cancellation Line: 01635 279975
To book blood tests online at West Berks Community Hospital use this link or ring 01635 273343
For dental problems ring your dentist or NHS 111 and for medication advice speak to your pharmacist
This is the report for the PPG for 2014-15
K81017 PPG Report
Following feedback from patients we understood that there were concerns about privacy at reception. You will now find we have installed two glass screens providing enhanced privacy. Please respect the person in front of you by keeping a suitable distance back until they have finished.
However there may be time when you want more privacy and we have a room next to reception to use if you want to speak total privately.
We designed privacy in at the time we built the surgery so unlike many surgeries we put all our daytime phone lines upstairs and away from the front desk and ensured consulting rooms are separated from the waiting room by the corridor.
You may be interested in a new website focussing on how to look after your emotional health in West Berkshire
It provides lots of help and advice about how you can look after yourself
Following consultation with staff, GPs, nurses and most importantly patients, we have been looking at our system for providing appointments for you. This is in conjunction with the Productive General Practice Program where we have taken time to assess all the factors involved (or as many as we can).
The basic challenges we are currently trying to address are
- Improve the issues of the 8am telephone “rush-hour”
- Reduce the times you are advised to ring back
- Increase the chances of getting to see or speak to your preferred GP
- Offer you appointments on a day more likely to fit your needs
To help us please be prepared to
- Let the receptionist know a little of what is wrong so they can help provide the best we can offer
- Unless it is a true emergency be prepared to be flexible
- Consider waiting if possible to see your familiar doctor which usually makes for a better consultation
- Ask if you think you need something like a blood test to be done before your appointment
- Think ahead if it is a routine appointment
We are rolling out the new system as from 20th April 2015.
The details of the changes are here…
It is important to note that in itself this doesn’t increase the appointments we can offer. The only way we can do that is to find more doctors and nurses, a process we are currently undertaking against a countrywide shortage.
In line with new government requirements all our patients have (always had) a named GP who is in overall charge of their care. You can find out your own GP by looking on the right hand side of your prescription, or ask at reception who can easily look this up for you.
Although this is a new requirement across the country we have always felt there is benefit for both you and us to have an ongoing and personal relationship within which we provide your care.
All the doctors and nurses work as a team and try and provide consistent care and there are always times and circumstances where it isn’t possible to see your own GP. However we generally feel it helps to wait for your familiar GP to provide continuity of care when possible.
There are some services such as joint injections, coils, or particular conditions where a specific GP is most appropriate, and the receptionists can help guide you if needed.
Falkland Surgery is open as normal EXCEPT FOR Good Friday and Easter Monday. We will be running all our GP Appointments “on the day” to cope with expected demand between 30th March and 10th April (the weeks before and after Easter). Please delay “routine” appointments away from the bank holiday pressure days if possible.
Do make sure you order your medication in time to avoid chemist closures.
This is a useful web page giving a directory of local voluntary services
Empowering West Berkshire
We are periodically asked about eligibility for NHS treatment when travelling aborad, when returning to the UK and how long you can get NHS Prescriptions etc. This document summarises those regulations.
Falkland Surgery and Newbury District CCG are pleased to promote Friends in Need for all our patients with loneliness and depression. Friends in Need is a way for people affected by depression to meet online and in their local area. It’s free to join and a great way to share support.
Friends in Need
Today, BBC News ran a story about the crisis in GP Staffing and recruitment. This is something we (and indirectly you) already know about. We have plans to advertise and recruit a further partner this year, hoping to get someone in post late summer. However this article does not make us hopeful… We will keep you informed