Falkland Surgery is dedicated to providing the best possible care to our patients and community.
Currently we have eight partners, who work between 5-8 sessions. We have a wide variety of expertise within the practice with partners having well established interests in Palliative Care and Diabetes, Commissioning, Minor Surgery and Family Planning.
FOR ALL APPOINTMENTS, TELEPHONE ADVICE, AND VISITS PLEASE RING: 01635 279972
24 hour Appointment Cancellation Line: 01635 279975
Surgery Opening Times : Monday – Friday: 8am – 6.30pm – the surgery is closed on Bank Holidays and Public Holidays.
See GP Surgery Times
We are always keen to receive feedback on how we can continue to improve. Please take our Friends and Family Test Survey
The PPG held a fantastic coffee morning at Newbury Town Hall today (Sat 28th Feb 2015) together with a fund raising tombola. Tea, cakes and prizes were kindly donated by the members of the PPG and the virtual PPG. I was amazed to find hardly a spare chair in the place when I dropped in at 11am. Many thanks (Tim Walter)
Please be aware we are being inspected by Oxford Deanery GP Training Scheme under which we work to train prospective GPs. This will occur on 26th February 2015. The “inspectors” will be other GPs and GP practice managers and will be looking at the practice itself and the team, with a focus on the training. One of the GPs visiting may look at a few random sets of notes, to confidentially assess the quality of our records. If you object to this please contact Mark Betkowski before the visit to register your objection.
After a long time thinking about things we are now beginning to move forward with changes to the appointment system.
The first changes to be put in place, starting February 2015 include
- Increasing medical staff available on Mondays
- Changing appointments on Mondays to be only bookable on Mondays
- Freeing up appointments midweek so they are available to book from Monday morning.
Obviously there is a risk that by making one change in response to demands we will expose problems elsewhere so this will be a process of trial and review.
We are very please to be welcoming back Dr Alice Devall as a partner at Falkland Surgery. She worked here as a locum for a year in 2013 and is now returning after maternity leave as a partner. She is starting at the beginning of February 2015 and taking over the care of Dr Peppiatt’s list of patients.
Falkland Surgery is trialling Saturday Opening until the end of March 2015, from 08:30 to 11:15. This is only funded by the Clinical Commissioning Group until then. The Saturday Opening trial will then be reviewed. Again please note this is only a trial. The appointments will be available to book as normal, 2 days in advance or on the day by calling reception or online.
February 7th and 28th
March 14th and 28th
All blood tests at WBCH (West Berkshire Community Hospital) will now have to be booked in advance. Appointments are available to book up to 6 weeks in advance. This allows patients to book a time to suit them, and not just the next available slot. This can be done by telephoning:
01635 273 343 (between 08.00am – 16.00pm, Monday to Friday).
In the future, they will be bookable on-line as well as by telephone.
There are four phlebotomists (blood takers) available, with 5 minute slots from 08.00am – 15.25pm, Monday to Friday. However, in the exceptional case of ‘urgent requests’ they will hold back appointments for the day.
Warfarin appointments will also be bookable at short notice (not necessarily on the day).
Appointments are also available at the surgery, as usual.
Apparently only about a quarter to a third of children age 2-4 yrs old have had the nasal flu immunisation nationally so far. We are pleased to say we have acheived around 45% success at Falkland Surgery but that still leaves over half not covered. We have struggled a little with supplies but are now able to get these so for parents of 2-4 year olds, please try and book now.
For anyone logging onto Emis Access (appointment booking and medication requests) you should now notice you can also see you immunisation history, and also any allergies will be displayed.
Please ensure whilst you are there that you check we have your up to date contact details, particularly mobile phone numbers. With this on our system we can help you cancel any appointments you can’t make via SMS and send you occasional health related messages.
We are looking at ways of effectively communicating with our patients, one ways is via SMS text messages to mobile phones. There have already been messages sent for flu jab prompts and appointment reminders and we intend to slowly expand this function. We will always ensure the messages are non specific so wil not be sending out specific results or clinical details, but restrict the messages to “your appointment is tomorrow” or , don’t forget your flu jab” etc. Our new facility includes options to cancel appointments by text which we hope will prove convenient and beneficial.
To make best use of this service, please check with reception that we have your best mobile contact number on your records, you can also check and update this via Emis Access online if you are registered.
We are sad to announce the upcoming departure of two of our doctors, Dr Tim Peppiatt, and Dr Debbie Peter. Tim will be leaving us in January 2015 to take up a position doing dermatology on a more full time basis, and Debbie is going of to work with BUPA to do medical examinations from November 2014.
However the good news is that we welcome back to Falkland Surgery, Dr Alice Devall, after a maternity break. Alice worked here as a long term locum, and is now returning as a 6 session partner and will be taking over Tim Peppiatts list directly. We have two long term locums starting, both experienced GPs who will cover Debbies list of patients, Dr Cartledge, and Dr Johnstone until a permanent replacement is found.
We are also employing extra medical staff to cover winter pressures, which we hope will help but appreciate your assistance in minimising un-necessary demand such as utilising the expert knowledge of your pharmacists, our nurses etc.