Falkland Surgery is dedicated to providing the best possible care to our patients and community. We are keen to receive feedback on how we can continue to improve. Please take our Friends and Family Test Survey here
Surgery 24hr appointment cancellation line – 01635 279975
See GP surgery times here
Falkland Surgery is delighted to announce the roll-out of the first phase of Connected Care. This starts with what you might already think happens but doesn’t! As from the 22nd September 2014 doctors and nurses at the Out of Hours service Westcall will be able to see the main details of your GP Notes. These will be visible “live” with all your medication, allergies, blood tests and coded data available to see. It is very important to understand that they will always ask permission before viewing your GP notes, and you can always refuse at any point. This means you retain complete control over who can see your notes. The doctor or nurse will continue to give you their best care whether you agree or not.
Initially the option to allow your records to be seen will be available at Westcall, Newbury Minor Injuries Unit as well as the Walk-In Centre at Reading. In time we expect to roll this out to other locations across west Berkshire, including into A&E and the wards at the Royal Berkshire Hospital and the Ambulance Service.
Items that will be visible include medication, values (such as blood test results, height weight and so on) allergies, and problem lists (such as heart attacks, diabetes, operations, as well as more minor records of infections and so on)
We think this is a major step forward in connecting up the services that provide care for you and will greatly improve the way we function as an extended team.
Your GP records will only be viewed if you give your permission each time you visit Westcall etc., and they can’t “write” into your records nor can they keep the records after they close your notes, so that your GP records remain secure.
We are pleased to announce our 2014 flu clinics are now open starting from 4th October when the jabs will arrive in bulk! Please book as soon as you can to avoid the rush.
The target groups are those over 65yrs old, those of any age with chronic health conditions such as diabetes, CPOD, heart disease, asthma etc as well as carers. We are happy to offer immunisation to anyone else so long as supplies allow, but hope you will understand it is most important to protect the most vulnerable.
We will be offering FLUENZ which is a nasal version to all children age 2-4yrs old, as well as those with health conditions age 5-17. We will be writing to this group individually. If you are under 17 and prefer the injection form, or if you have a pregnant or immuno-compromised household member, please let us know specifically.
Some Flu clinics will be available online
Update – The flu jabs are starting to arrive so book now. We have sent text messages to those patients where we know a mobile number, but if you haven’t recieved a message, ring to book anyway!
Update – Fluenz, we are still waiting for the government supplier to release these (probably 24th Sept onwards), and will contact those under 18yr olds who are eligible as soon as we have confirmed supplies.
We are waiting for delivery of our Flu Jab supplies at the end of September. Please do not call yet for appointments (as it blocks the line for normal appointments) but we will announce here as soon as the flu clinics become available. Some will be bookable online.
We are delighted to announce that Mark Betkowski is joining us at Falkland Surgery as our new Practice Manager from the beginning of September 2014. He has aready spent a couple of weeks here getting orientated so will be able to hit the ground running! He is an experienced PM previously at a practice in Oxford so we look forward to benefitting from his experience and skills.
We would like to keep you updated with respect to the appointment situation. Despite our best efforts we have struggled to find replacement locums and medical staff over the coming months. We are aware that this is reflecting a widespread crisis in General Practice and a general shortage of medical staff prepared to work in GP.
Whilst we continue to want to see all our patients who need care, we are also facing a prolonged rise in demand for serious illness, and this is combined with sometimes demand for self-limiting minor illness consultations, and a national campaign to offload work from hospitals.
We can assure you we are all working as hard as we have ever done, and still struggling to do the best we can for you.
For the national context look at
If you are aged either 70 or 79 you may be eligible for a free Shingles Jab if you haven’t yet had it. Please phone the surgery to check.
If you are not of these ages then we are unable to provide the jab but we understand the jab will be extended to those aged 70 or 78-79 this autumn. Eligibility is judged on your date of birth not strictly your age so ring and check.
I thought some people would like to understand their lab test results a bit better, this link is useful for explaining results in a way that is understandable.
On 5/5/2014 Google thought it detected a “trojan” infection on this website and issued a blocking notice. I am not sure it was actually justified, but I have deleted and reinstalled the website entirely, and Google now declare the threat gone. Apologies for the interuption in service, and can reassure you there was no threat to your medical records etc at all.
Provision of access online
Falkland Surgery has a long tradition of using technology to help enhance and provide our medical care to you. We have already made considerable effort to enable you to obtain services online and details of what we provide is listed below.
Online booking of appointments
Online requests for repeat medication
Online change of address notification
For those interested and especially those with complex medical conditions where it is useful to access results etc, you are also able to apply for access to the computerized aspects of your records online. (A separate log in is required for this)
Where corresponding Surgeries are also enabled, we electronically send and receive notes to and from your previous and subsequent GP Surgeries when your registration changes (GP2GP Service). This means notes become available almost immediately after registration and reduces risks associated with medication transfers etc.
In addition to this we also share (unless requested otherwise) your medication and allergies with the Summary Care Record (SCR) and other services as listed on the website.
Due to extremely high demand particularly during the Easter holiday period, combined with staff sick leave we have extended the “on the day” booking scheme through May. This means we will always see anyone who needs to be seen on the day, but we won’t be booking appointments ahead of time. If you ring up on the day you need to be seen we will fit you in, although if a particular doctor is not working that day you may have to ring back. Please check out the days particular doctors work here so you can try and see your own doctor but during this busy time we can’t always guarantee this will be possible.
It would really help us if you feel that a problem can be dealt with by your pharmacist or health visitor you speak to them first or ring NHS 111 for advice about common things, which will mean we can concentrate on providing the best care we can for those who need us.