Welcome

Falkland Surgery is dedicated to providing the best possible care to our patients and community.

Currently we have nine partners, who work between 5-8 sessions. We have a wide variety of expertise within the practice with partners having well established interests in Palliative Care and Diabetes, Commissioning, Minor Surgery and Family Planning.

CQC Statement of Purpose


We would like to hear your views on our new appointment system. Please take our Friends and Family Test Survey


For all appointments, advice, and visit requests : 01635 279972

24 hour Appointment Cancellation Line: 01635 279975

To book blood tests online at West Berks  Community Hospital use this link or ring 01635 273343

For dental problems ring your dentist or NHS 111 and for medication advice speak to your pharmacist

20/1/2016 Phone outage

We have got a failure of our phone lines (8am).  Please bear with us as we are actively trying to rectify this.  If you need advice dial 111, or in an emergency dial  999

 

Update 08.23  It appears phones now working though some of our computers still offline.  Apologies for the difficulties outside our control

Repeat Prescription Ordering at Falkland Surgery

From 11th January 2016

We will be processing requests in 72 hours

  • Monday before 3.00pm collect Thursday after 4.00pm
  • Tuesday before 3.00pm collect Friday after 4.00pm
  • Wednesday before 3.00pm collect Monday after 4.00pm
  • Thursday before 3.00pm collect Tuesday after 4.00pm
  • Friday before 3.00pm collect Wednesday after 4.00pm

 

Remember if ordering through your pharmacy this may take longer, check with them.

 

Ask for a leaflet at reception.

Christmas Arrangements

We will be offering  “on the day” appointments only over the two week Christmas period.

The surgery will be closed from  Friday 25th December 2015 to   Monday 28th December 2015 reopening Tuesday 29th December 2015.

We will be closed Friday 1st January 2016 reopening Monday 4th January 2016.

If you require urgent medical attention when we are closed please call NHS 111.

Please remember to order your medication from the chemist in plenty of time.

Merry Christmas and Happy New Year from all The Falkland Team

Self Help Leaflets

We have created a page of links to useful self help leaflets on common problems under the symptom checker link on the homepage (on the left)

What are the Fact Sheets for?

  • Useful facts
  • What patients can expect to happen (the natural history)
  • What people can do to help themselves – now and in the future
  • When to seek medical help (the ‘red flags’)
  • Where to find out more

1. Low Back Pain

2. Eczema

3. Heartburn and indigestion

4. Fever in children

5. Constipation

6. Headache and migraine

7. Coughs

8. Acne

9. Sprains and strains

10. Sore throat

11. Otitis media

12. Common cold

13. Sinusitis

14. Urine symptoms in men

Flu Clinics 2015

We are pleased to announce our 2015 flu clinics are now open starting from 26th September when the jabs will arrive in bulk!  Please book as soon as you can to avoid the rush.

The target groups are those over 65yrs old, those of any age with chronic health conditions such as diabetes, COPD, heart disease, asthma etc as well as carers.  We are happy to offer immunisation to anyone else so long as supplies allow, but hope you will understand it is most important to protect the most vulnerable.

We will be offering FLUENZ to eligible children and young people . We will be writing to this group individually.  If you are under 17 and prefer the injection form, or if you have a pregnant or immuno-compromised household member, please let us know specifically.

Some Flu clinics will be available online

Mobile phone numbers

Do let us know if you have a mobile phone number that you use, that is new or that you haven’t yet told us about.  Please phone 01635 279972 (not at peak time please!) and help us update our record and we will then use you mobile number to remind you of any appointments you have and also help notify you of any services such as flu campaigns etc through the year that might be releavant for you.

If you are registered online you can also amend your details that way.

New GP at Falkland Surgery

As you may be aware we have been very lucky to have Dr Devall join us in Jan 2015.  However we have been searching for a further GP to join our ranks since then.  We are delighted that Dr Vaezi will be joining the practice from the middle of September 2015 and working 8 sessions a week.

Dr Vaezi has spent some years in Exeter doing hospital research and completed her GP training last year.

She will be taking over the care of Dr Peter’s list as well as a small proportion of Dr Copas list that has grown beyond his capacity in order to bring our lists roughly into line.  We will be informing patients affected during September.

CQC Inspection 2015

Having been inspected in June 2015 we have now been given our report.  We are delighted that we have been assessed as providing good care in all areas.  We are particularly proud that we were assessed as good in every single dimension, with no gaps (except we hadn’t had a documented fire drill recently!)

The full report can be found here, although some older versions of Internet Explorer don’t display the widget correctly!

http://www.cqc.org.uk/provider/1-199752626/services

27/7/2015 Service interruption

Unfortunately the Sports Club contractors working outside have “put a spade” through our electrical supplies this afternoon.  Whilst urgently trying to restore power and phones we advise you to call 111 if you need medical advice today.  Apologies for this occurrence outside of our control.

Update 10pm

We lost all power and phones through the afternoon, and apologise for the interruption of service.  However power etc is now restored and hope there will not be further disruption as a result.

Road Disruption July and August 2015

Due to the building of the David Lloyd Club next to the surgery there will be disruption to the road (for their services).  We are told this will be 13-23 July for gas and 27 July to 6 August for water.

We have been told they will minimise disruption but please allow a little extra travel time and consider alternatives to the car (such as walking or cycling) or the surgery bus.