Falkland Surgery is dedicated to providing the best possible care to our patients and community. We are keen to receive feedback on how we can continue to improve. Please take our Friends and Family Test Survey here

Surgery 24hr appointment cancellation line – 01635 279975

See GP surgery times here

New Practice Manager

We are delighted to announce that Mark Betkowski is joining us at Falkland Surgery as our new Practice Manager from the beginning of September 2014.  He has aready spent a couple of weeks here getting orientated so will be able to hit the ground running!  He is an experienced PM previously at a practice in Oxford so we look forward to benefitting from his experience and skills.

Appointment problems

We would like to keep you updated with respect to the appointment situation.  Despite our best efforts we have struggled to find replacement locums and medical staff over the coming months.  We are aware that this is reflecting a widespread crisis in General Practice and a general shortage of medical staff prepared to work in GP. 

Whilst we continue to want to see all our patients who need care, we are also facing a prolonged rise in demand for serious illness, and this is combined with sometimes demand for self-limiting minor illness consultations, and a national campaign to offload work from hospitals.

We can assure you we are all working as hard as we have ever done, and still struggling to do the best we can for you.

For the national context look at

http://www.rcgp.org.uk/campaign-home.aspx

Age 70 or 79 Shingles Jab

If you are aged either 70 or 79 you may be eligible for a free Shingles Jab if you haven’t yet had it.  Please phone the surgery to check.

If you are not of these ages then we are unable to provide the jab but we understand the jab will be extended to those aged 70 or 78-79 this autumn.  Eligibility is judged on your date of birth not strictly your age so ring and check.

Help with understanding Lab Tests

I thought some people would like to understand their lab test results a bit better, this link is useful for explaining results in a way that is understandable.

http://www.labtestsonline.org.uk/

Website issue on 5/5/2014

On 5/5/2014 Google thought it detected a “trojan” infection on this website and issued a blocking notice.  I am not sure it was actually justified, but I have deleted and reinstalled the website entirely, and Google now declare the threat gone.  Apologies for the interuption in service, and can reassure you there was no threat to your medical records etc at all.

Online Access Services

Provision of access online

Falkland Surgery has a long tradition of using technology to help enhance and  provide our medical care to you. We have already made considerable effort to enable you to obtain services online and details of what we provide is listed below.

Online booking of appointments

Online requests for repeat medication

Online change of address notification

For those interested and especially those with complex medical conditions where it is useful to access results etc, you are also able to apply for access to the computerized aspects of your records online. (A separate log in is required for this)

Where corresponding Surgeries are also enabled, we electronically send and receive notes to and from your previous and subsequent GP Surgeries when your registration changes (GP2GP Service).  This means notes become available almost immediately after registration and reduces risks associated with medication transfers etc.

In addition to this we also share (unless requested otherwise) your medication and allergies with the Summary Care Record (SCR) and other services as listed on the website.

Appointments

Due to extremely high demand particularly during the Easter holiday period, combined with staff sick leave we have extended the “on the day” booking scheme through May.  This means we will always see anyone who needs to be seen on the day, but we won’t be booking appointments ahead of time.  If you ring up on the day you need to be seen we will fit you in, although if a particular doctor is not working that day you may have to ring back.  Please check out the days particular doctors work here so you can try and see your own doctor but during this busy time we can’t always guarantee this will be possible.

It would really help us if you feel that a problem can be dealt with by your pharmacist or health visitor you speak to them first or ring NHS 111 for advice about common things, which will mean we can concentrate on providing the best care we can for those who need us.

This leaflet wascreated by Health Visitors in West Berks for parents with young children to give advice on common issues you may encounter.  Click to download this useful leaflet in pdf format

West_Berkshire Childhood Advice leaflet

 

Dr Titcomb absent until May 2014

For personal reasons Dr Titcomb will be away from the surgery for approximately 3 months.  We anticipate her return in June 2014, date to be confirmed.

We would ask you bear with us during this time and be prepared to see alternative doctors during her absence.

GP Appointments

FOR THE PERIOD  MARCH – MAY 2014  PRE-BOOKABLE APPOINTMENTS WILL NOT BE AVAILABLE.

WE WILL BE OPERATING AN ON THE DAY APPOINTMENT SYSTEM. SORRY FOR ANY INCONVIENCE THIS MAY CAUSE.

Please ring on the day for an appointment as needed and we will accommodate you,  rather than trying to “book ahead”